Refund policy
Return & Refund Policy
Last Updated: September 14, 2026
At Zevaraat, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you may request a return or replacement according to the terms below.
1. Return Eligibility
A return request may be accepted when:
- The product is damaged during delivery.
- You received a wrong product.
- The product has a manufacturing defect.
- The product received is materially different from the product ordered.
To be eligible, the product must generally be:
- Unused and unworn
- In its original condition
- Returned with the original packaging
- Returned with tags, certificates, accessories, or other items supplied with the product, where applicable
Products showing signs of wear, damage, alteration, or misuse may not qualify for a return.
2. Return Request Period
Please contact us within 7 days of receiving your order if you believe your product is eligible for a return.
Requests received after this period may not be accepted.
3. Damaged Products
If your jewellery arrives damaged:
- Take clear photographs of the outer package before opening it, where possible.
- Take clear photographs/videos of the product and packaging after opening.
- Contact us within 48 hours of delivery.
- Provide your order number and the requested photographs/videos.
Our team will review the issue and determine the appropriate resolution.
4. Wrong Product
If you receive a product different from the one you ordered, please contact us within 7 days of delivery.
After verification, we may arrange a replacement or provide another appropriate resolution.
5. Manufacturing Defects
If you believe your product has a manufacturing defect, contact us with photographs/videos and your order details.
The product will be reviewed to determine whether the issue is a manufacturing defect or the result of normal wear, accidental damage, improper handling, or misuse.
6. Non-Returnable Products
For hygiene, safety, customization, and product-condition reasons, certain products may be non-returnable.
Unless otherwise stated on the product page, the following may not be eligible for return:
- Products that have been worn or used
- Products damaged after delivery by the customer
- Products that have been altered or repaired by the customer or a third party
- Customized or personalized products
- Products without original packaging where the packaging is required for return
- Products returned after the applicable return period
7. Change of Mind
Returns due to change of mind, personal preference, colour preference, or incorrect selection may not be accepted unless explicitly stated on the relevant product page or promotional offer.
Please carefully check the product details, size, colour, and specifications before placing your order.
8. Refunds
If a refund is approved, the refund will generally be processed after the returned product has been received and inspected.
Approved refunds will be issued through the original payment method where reasonably possible.
The time required for the amount to appear in your account may depend on your bank or payment provider.
9. Replacement
Where appropriate, Zevaraat may offer a replacement instead of a refund.
Replacement depends on product availability. If the same product is unavailable, we may provide another appropriate resolution, including a refund where applicable.
10. Return Shipping
If the return is due to a verified issue caused by Zevaraat, such as receiving a wrong or defective product, Zevaraat may arrange or reimburse reasonable return shipping costs as applicable.
For other returns, where returns are permitted, the customer may be responsible for the applicable return shipping costs.
11. International Returns
For international orders, customers may be responsible for return shipping, customs charges, import duties, taxes, or other applicable costs unless the return is due to an error or verified issue caused by Zevaraat.
International returns may take longer to process because of shipping and customs procedures.
12. Refunds for Cancelled Orders
If an order is cancelled by Zevaraat before dispatch and payment has already been received, the applicable amount will generally be refunded through the original payment method.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return policy will apply.
13. Refund Not Received
If your refund has been approved but you have not received it:
- Check your bank/payment account.
- Contact your payment provider or bank.
- If the refund is still not reflected, contact us with your order details.
We will assist in checking the refund status.
14. How to Request a Return
To request a return or refund, contact us with:
- Order number
- Customer name
- Product name
- Reason for return
- Clear photographs/videos where applicable
Contact Details
Zevaraat
Contact Person: Vipra Chopra
Phone: +91-9911078983
International Phone: +971-50-355-2944
Email: contact@zevaraat.co