Shipping policy
Shipping Policy
Last Updated: September 14, 2026
At Zevaraat, we aim to make your jewellery shopping experience smooth and reliable. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
Orders are processed after successful payment confirmation.
- Orders are generally processed within 2–5 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales, festive seasons, product launches, or periods of unusually high order volume, processing may take longer.
- Once your order has been shipped, you will receive shipping/tracking information where available.
2. Delivery Time
After your order has been dispatched, estimated delivery times are:
India: Approximately 3–7 business days
International: Approximately 7–15 business days, depending on the destination and customs procedures.
These are estimated timelines and are not guaranteed delivery dates.
3. Shipping Charges
Shipping charges will be calculated and displayed during checkout based on:
- Delivery location
- Order value
- Shipping method
- Package weight/dimensions
- Applicable promotions
If free shipping is offered on selected orders or during a promotion, the applicable terms will be displayed on the website.
4. Order Tracking
Once your order has been dispatched, we may provide a tracking number through email, SMS, WhatsApp, or another available communication method.
You can use the tracking information provided by the applicable courier service to check your shipment status.
5. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including:
- Full name
- House/building number
- Street/locality
- City
- State
- PIN/ZIP code
- Contact phone number
Zevaraat is not responsible for delivery failure or delays resulting from incorrect, incomplete, or outdated address information provided by the customer.
If you notice an address error after placing an order, contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed after the order has been dispatched.
6. Delayed Deliveries
Delivery may be delayed due to circumstances beyond our reasonable control, including:
- Courier or logistics delays
- Weather conditions
- Public holidays
- Natural disasters
- Transportation disruptions
- Incorrect address information
- Customs clearance
- Government restrictions
- High-volume shopping periods
- Other unforeseen circumstances
A delivery delay does not automatically qualify an order for cancellation or refund.
7. International Shipping
Zevaraat may ship orders internationally where shipping is available.
International customers may be responsible for customs duties, import taxes, local taxes, brokerage fees, or other charges imposed by the destination country.
These charges are not controlled by Zevaraat and, unless specifically stated otherwise at checkout, are the responsibility of the customer.
Customers are also responsible for ensuring that jewellery products can legally be imported into their country.
8. Customs & Import Delays
International shipments may be held by customs authorities for inspection or clearance.
Zevaraat cannot guarantee the time required for customs clearance and is not responsible for delays caused by customs authorities.
If a package is refused or returned because the customer does not pay applicable customs/import charges, any refund or reshipping arrangement will be handled according to our applicable refund and return policy.
9. Lost or Missing Packages
If tracking shows that a package has been delivered but you have not received it, please contact us promptly.
We may contact the courier or shipping provider to investigate the shipment.
We recommend providing a secure delivery address where someone is available to receive the package.
10. Damaged Packages
If your package arrives visibly damaged, please:
- Take photographs/videos of the package before opening it.
- Take photographs/videos of the product and packaging after opening.
- Contact Zevaraat as soon as possible with your order number and supporting evidence.
We will review the matter and coordinate with the relevant shipping provider where necessary.
11. Multiple Products in One Order
If an order contains multiple products, Zevaraat may ship the products together or separately depending on product availability, warehouse processing, and logistics requirements.
You may receive separate tracking information for different shipments.
12. Delivery Attempts
Courier partners may make multiple delivery attempts depending on their policies.
If delivery cannot be completed because the customer is unavailable, provides incorrect information, or refuses the shipment, additional shipping charges may apply if the order needs to be reshipped.
13. Contact Us
For questions regarding shipping or delivery, please contact:
Zevaraat
Contact Person: Vipra Chopra
Phone: +91-9911078983
International Phone: +971-50-355-2944
Email: contact@zevaraat.co